Frequently asked questions
FAQ
Frequently asked questions
Everything operators usually ask before partnering with ErrandPay. Don't see your question? Talk to our team.
We charge a small, transparent fee on transfers and cash-outs, with a capped rate for cash-out transactions. For PayByTransfer, there is a default processing fee with an optional adjustable markup that you can control.
Order quantities depend on the plan you choose. Talk to our sales team and we will recommend a starter batch that fits your launch market.
A standard white-label agency banking platform can be provisioned in 24 hours after we receive your brand assets and onboarding documents.
We process payments across all regions of Nigeria — reaching over 41 million traders and agents nationwide.
Yes. You can mark up our default fees on services like PayByTransfer and define your own commission structure for your agent network.
Each terminal carries a serial number tied to your operator account. Report the loss in your dashboard, deactivate the device, and order a replacement at the discounted partner rate.
It means the POS terminals, mobile app and back-office dashboard go to market with your brand name, logo and colours. Your customers and agents see your brand — ErrandPay runs the regulated infrastructure behind it.
ErrandPay is a CBN-licensed Payment Service Provider and works with leading PTSPs and switches in Nigeria. We disclose our processing partners during onboarding under NDA.
Yes. We support identity (KYC) and business (KYB) verification for a small fee, and we can help your agents and merchants register their businesses with the Corporate Affairs Commission.
No. You operate as a partner under ErrandPay's PSP license. You bring the brand and the agents; we bring the regulated rails.
Basic plan partners get email support. Standard plan partners get a dedicated onboarding manager and priority support. Advanced plan partners get 24/7 enterprise support with SLAs.
On the Advanced plan you get access to ErrandPay's APIs so you can plug agency banking, bills payment and wallet services into your own product.